Resume

SUMMARY                                                                                                                                       

Enthusiastic advertising student with noted success in customer communication and problem-solving with a desire to acquire industry knowledge through a communications or marketing internship.

WORK EXPERIENCE                                                                                                                      

Kent State University Library                                                                  August 2007 – Current

Kent, Ohio                                                                                                        Circulation Department

  • Help by assisting patrons in research
  • Shelve/retrieve/organize books

The Walt Disney World Resort®                                                        May 2011 – August 2011

Orlando, Florida     Attractions Hostess – The Magic Kingdom – The Haunted Mansion

  • Demonstrate excellent guest service skills in high volume area
  • Perform excellent verbal communication skills
    • I earned the Great Service Fanatic card for projecting a positive image and energy and for going above and beyond what my managers asked of me in my role.
    • Volunteered at Give Kids The World

The Walt Disney World Resort®                                                     January 2011 – May 2011

Orlando, Florida                         Attractions Hostess – Downtown Disney – Disney Quest

  • Ability to manage multiple tasks and work well under pressure
  • Proven adaptability skills in carrying out various work assignments
  • Deliver exceptional guest service in Fortune™ 100 Company
  • Successfully completed Disney’s Creativity & Innovation and Organizational Leadership courses
    • I earned multiple Great Service Fanatic cards and an Applause-o-Gram for demonstrating the Disney Service Basics at an exceptional level.

The Walt Disney World Resort®                                                 August 2010 – January 2011

Orlando, Florida     Quick Food and Beverage – Animal Kingdom – Restaurantosaurus

  • Nationally selected to participate in an international living, learning and earning internship
  • Greet customers, take food orders, cook orders to customer satisfaction, stock and prep kitchen and bus tables
  • Successfully completed Disney’s Marketing You and Corporate Communications courses
    • I earned the Great Service Fanatic card for projecting a positive image and energy.

EDUCATION                                                                                                                                    

2007 – 2012 Kent State University

Kent, Ohio                                                                                                         Advertising Major

  • Member of the Kent State University Advertising Club Fall 2009
  • Inducted into The National Society of Leadership and Success spring 2010
  • Co-Captain for The National Society of Leadership and Success Relay for Life team – Spring   2010

Marketing Minor

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